Spotify Ad Analytics is an out-of-the-box SaaS solution, with support offered for platform features only.
General Support:
As a self-serve platform, Spotify Ad Analytics provides you with the tools necessary to track your campaign performance within the platform. We make this easier with our ever-growing help center, including articles on best-practices, which are recommended to make the most use of the platform.
If you have trouble finding what you need, please ask our ChatBot, which is preprogrammed to help you find your answer. If you need further support, you can reach out to our technical support team at support-adanalytics@spotify.com
Our Technical Support team provides technical support for the Ad Analytics platform. If you run into technical issues while setting up your account, accessing your pixels, and viewing or creating campaigns, they are happy to assist you via email.
Please note: Our support team does not offer support for or on applications outside of the Spotify Ad Analytics platform.
You can learn more about how to reach our support team here.
Meeting Support:
If during the course of your email conversation with our technical support team it is decided that a call would be more beneficial, our technical support team will suggest a meeting and provide meeting options. Our team cannot accept meeting requests--all meeting requests will be rejected.
As a SaaS platform, the technical support team no longer provides dashboard walkthroughs or other trainings. Our technical support team is unable to assist in reviewing or interpreting your campaign results, however, our help center provides tips for making the most of the data provided to you. If you are unable to find resources for what you are looking for, please suggest an article here, and our team will review your request for future articles.
Campaign Support:
The campaign setup process is dependent on both parties involved, the publisher and the agency or brand. For the most seamless campaign tracking experience, we recommend aligning with your partners to determine who is responsible for which tasks within the Ad Analytics platform. You can learn more on this within the help articles below: