How to get one-on-one help, and what to expect when working with the support team.
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How to reach Customer Success
While Ad Analytics is a self-serve platform, Customer Success is available Monday - Friday during business hours (EST) to help guide you through using our products and features. Reach us via:
- Submit a ticket: Open a ticket with Customer Success directly in your dashboard by .
by clicking on the question mark in the upper right-hand corner > click Submit a Ticket > fill out form and submit.
- Email support-adanalytics@spotify.com: Email our team's support alias to open a ticket with our Customer Success team. Please be sure to include all relevant links and screenshots for your request.
- Submit a ticket: Open a ticket with Customer Success directly in your dashboard by .
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Communication expectations
Customer Success aims to reply to all tickets within 1 business day. On average, we resolve standard tickets in about 1 business days, and technical tickets in about 3 business days.