Technical Support

How to reach out for assistance, and what to expect when working with the support team.

How to reach Customer Success 

While Ad Analytics is a self-serve platform, Customer Success is available Monday - Friday during business hours 9 - 5 (EST) to help guide you through using our products and features. Reach us via:

  • Email Email our team's support alias to open a ticket with our Customer Success team. Please be sure to include all relevant links and screenshots for your request.

  • Communication expectations

    Customer and Technical Success aims to reply to all tickets within 2 - 3 business days

    Our expected response time to each email thereafter is 1 - 2 business days.

    Communications received outside of business hours are queued at the start of the following business day. 

    In the event we need to escalate your concern to a manager or engineer, please expect a delay of 3 business days to allow our engineering support team to review your ticket before we can provide an update.


Types of Support Available