Customer Success

How to get one-on-one help, and what to expect when working with the support team.

  1. How to reach Customer Success 

    While Ad Analytics is a self-serve platform, Customer Success is available Monday - Friday during business hours (EST) to help guide you through using our products and features. Reach us via:
    • Submit a ticket: Open a ticket with Customer Success directly in your dashboard by . 

      by clicking on the question mark in the upper right-hand corner > click Submit a Ticket > fill out form and submit.  

    • Email Email our team's support alias to open a ticket with our Customer Success team. Please be sure to include all relevant links and screenshots for your request.
  2. Communication expectations

    Customer Success aims to reply to all tickets within 1 business day. On average, we resolve standard tickets in about 1 business days, and technical tickets in about 3 business days.