---
title: Technical Support
description: How to reach out for assistance, and what to expect when working with the support team.
---
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# Technical Support
## How to reach out for assistance, and what to expect when working with the support team.
#### **How to reach Technical Support**
While Ad Analytics is a self-serve platform, Technical Support is available Monday - Friday during business hours 9 - 5 (EST) to help guide you through using our products and features. Reach us via:
- **Email support-adanalytics@spotify.com:** Email our team's support alias to open a ticket with our Technical Support team. Please be sure to include all relevant links and screenshots for your request.
- **Communication expectations**
Technical Support aims to reply to all tickets within **2 - 3 business days**.
Our expected response time to each email thereafter is **1 - 2 business days.**
Communications received outside of business hours are queued at the start of the following business day.
In the event we need to escalate your concern to a manager or engineer, please expect a delay of 3 business days to allow our engineering support team to review your ticket before we can provide an update.
[Types of Support Available](https://help.adanalytics.spotify.com/what-type-of-support-does-ad-analytics-provide?hsLang=en)
- [About](https://help.adanalytics.spotify.com/about?hsLang=en#main-content)
- [About Spotify Ad Analytics](https://help.adanalytics.spotify.com/about?hsLang=en#about-spotify-ad-analytics)
- [About The Spotify Pixel](https://help.adanalytics.spotify.com/about?hsLang=en#about-the-spotify-pixel)
- [About Attribution Methodology](https://help.adanalytics.spotify.com/about?hsLang=en#about-attribution-methodology)
- [About Privacy & Legal](https://help.adanalytics.spotify.com/about?hsLang=en#about-privacy-legal)
- [About FAQs](https://help.adanalytics.spotify.com/about?hsLang=en#about-faqs)
- [Getting Started](https://help.adanalytics.spotify.com/getting-started?hsLang=en#main-content)
- [1. Sign Up & Membership](https://help.adanalytics.spotify.com/getting-started?hsLang=en#1-sign-up-membership)
- [2. Manage Dashboard Settings](https://help.adanalytics.spotify.com/getting-started?hsLang=en#2-manage-dashboard-settings)
- [3. Install the Spotify Pixel](https://help.adanalytics.spotify.com/getting-started?hsLang=en#3-install-the-spotify-pixel)
- [4. Verify Pixel Installation](https://help.adanalytics.spotify.com/getting-started?hsLang=en#4-verify-pixel-installation)
- [5. Add Podcasts and Install the RSS Prefix](https://help.adanalytics.spotify.com/getting-started?hsLang=en#5-add-podcasts-and-install-the-rss-prefix)
- [3P Integrations](https://help.adanalytics.spotify.com/getting-started?hsLang=en#3p-integrations)
- [Spotify Integrations - Megaphone](https://help.adanalytics.spotify.com/getting-started?hsLang=en#spotify-integrations-megaphone)
- [Getting Started FAQ & Troubleshooting](https://help.adanalytics.spotify.com/getting-started?hsLang=en#getting-started-faq-troubleshooting)
- [Spotify Integrations - Spotify Ads Manager](https://help.adanalytics.spotify.com/getting-started?hsLang=en#spotify-integrations-spotify-ads-manager)
- [Support](https://help.adanalytics.spotify.com/support?hsLang=en)
- [Campaigns](https://help.adanalytics.spotify.com/campaigns?hsLang=en#main-content)
- [Build a Campaign](https://help.adanalytics.spotify.com/campaigns?hsLang=en#build-a-campaign)
- [Ready for Launch](https://help.adanalytics.spotify.com/campaigns?hsLang=en#ready-for-launch)
- [Campaigns FAQs & Troubleshooting](https://help.adanalytics.spotify.com/campaigns?hsLang=en#campaigns-faqs-troubleshooting)
- [Understanding Performance](https://help.adanalytics.spotify.com/understanding-performance?hsLang=en#main-content)
- [Analyze Campaign](https://help.adanalytics.spotify.com/understanding-performance?hsLang=en#analyze-campaign)
- [Conversion Lift](https://help.adanalytics.spotify.com/understanding-performance?hsLang=en#conversion-lift)
- [Spotify Brand Lift](https://help.adanalytics.spotify.com/understanding-performance?hsLang=en#spotify-brand-lift)
- [Reports](https://help.adanalytics.spotify.com/understanding-performance?hsLang=en#reports)
- [Understand Performance Troubleshooting & FAQs](https://help.adanalytics.spotify.com/understanding-performance?hsLang=en#understand-performance-troubleshooting-faqs)
- [Account and Campaign Access](https://help.adanalytics.spotify.com/account-and-campaign-access?hsLang=en#main-content)
- [Account Membership](https://help.adanalytics.spotify.com/account-and-campaign-access?hsLang=en#account-membership)
- [Agency Access](https://help.adanalytics.spotify.com/account-and-campaign-access?hsLang=en#agency-access)
- [Spotify Pixel](https://help.adanalytics.spotify.com/spotify-pixel?hsLang=en)
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