Troubleshooting the Spotify Pixel

Applies to: Brands

You've implemented the Spotify Pixel on your website, but the publisher is seeing a "red dot" in their dashboard. What do you do now?

Compare the implemented script with the script directly in your Spotify Ad Analytics dashboard.
Confirm that you've entered your full Pixel ID into the Main Pixel Script
Confirm that you've entered the Main Pixel script into your website correctly and check your code/console for errors
- If you use a tag manager, ensure that you have your pixel either installed within the tag manager or directly onto the site, not both
- If using Shopify, confirm the Shopify processes have been followed
Check for any interference in pixel fires due to a Content Security Policy (CSP)

Check-in with your Engineering or Web Development team on where website pixels are installed
Inspect the webpage where your pixel should be installed (note that this will not work if installed via a tag manager)
- If the Spotify Pixel code appears in full when searching for the pixel, then the pixel is installed correctly.
- If nothing shows up, then the Spotify Pixel is not installed on your website.
Go to the pixeled webpage
Right-click anywhere on your webpage and select "Inspect" in the drop-down menu
- (On a Mac) Command + F to search
Type in "pdst" and click enter or return depending on the device you're using to search for the Spotify Pixel.

Once you've installed the Spotify Pixel, here are some troubleshooting tips if you're not seeing activity.