Technical Support

How to reach Technical Support

While Ad Analytics is a self-serve platform, Technical Support is available Monday - Friday during business hours 9 - 5 (EST) to help guide you through using our products and features. Reach us via:

• Email support-adanalytics@spotify.com: Email our team's support alias to open a ticket with our Technical Support team. Please be sure to include all relevant links and screenshots for your request.
  
  

• Communication expectations

  Technical Support aims to reply to all tickets within 2 - 3 business days. 
  
  Our expected response time to each email thereafter is 1 - 2 business days.
  
  Communications received outside of business hours are queued at the start of the following business day. 
  
  In the event we need to escalate your concern to a manager or engineer, please expect a delay of 3 business days to allow our engineering support team to review your ticket before we can provide an update. 

Types of Support Available